First, the two fragile items were packed so perfectly it would have been impossible to harm them. (Amazing to me, a newbie.) The glass stem was wrapped in bubble wrap, not uncommon, but then each piece was wrapped in bubble wrap. The two items were then wound tightly together once again in bubble wrap. A bright yellow-gold star THANK YOU! card had been attached to the very top of the bundle so it was the first thing I saw and touched. When I flipped it over, I found the 5-star feedback showing accompanied by a nice note: If there were any problems or questions the seller asked me to contact her before leaving any feedback. (We'll talk about the importance of feedback in eBayland later.) Finally, the packing slip was underneath the thank-you note but still on top of the entire bundle. A hand-written thank you and the seller's signature were also on the packing slip. By the visual impact of the packing and the obvious care in shipping, this seller earned her 5-star feedback.
I've been buying for a while on Amazon and eBay and I have to tell you I was really impressed by the care and handling this seller provided. I knew instantly when I opened the box that I had a real learning opportunity in front of me. This seller sold great items, delivered even greater service, and ultimately proved to be a wonderful teacher.